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Palo Alto Networks Systems Engineer Professional - Hardware Firewall Sample Questions (Q12-Q17):
NEW QUESTION # 12
While a quote is being finalized for a customer that is purchasing multiple PA-5400 series firewalls, the customer specifies the need for protection against zero-day malware attacks.
Which Cloud-Delivered Security Services (CDSS) subscription add-on license should be included in the quote?
- A. Advanced WildFire
- B. AI Access Security
- C. Advanced Threat Prevention
- D. App-ID
Answer: A
Explanation:
Zero-day malware attacks are sophisticated threats that exploit previously unknown vulnerabilities or malware signatures. To provide protection against such attacks, the appropriate Cloud-Delivered Security Service subscription must be included.
* Why "Advanced WildFire" (Correct Answer C)?Advanced WildFire is Palo Alto Networks' sandboxing solution that identifies and prevents zero-day malware. It uses machine learning, dynamic analysis, and static analysis to detect unknown malware in real time.
* Files and executables are analyzed in the cloud-based sandbox, and protections are shared globally within minutes.
* Advanced WildFire specifically addresses zero-day threats by dynamically analyzing suspicious files and generating new signatures.
* Why not "AI Access Security" (Option A)?AI Access Security is designed to secure SaaS applications by monitoring and enforcing data protection and compliance. While useful for SaaS security, it does not focus on detecting or preventing zero-day malware.
* Why not "Advanced Threat Prevention" (Option B)?Advanced Threat Prevention (ATP) focuses on detecting zero-day exploits (e.g., SQL injection, buffer overflows) using inline deep learning but is not specifically designed to analyze and prevent zero-day malware. ATP complements Advanced WildFire, but WildFire is the primary solution for malware detection.
* Why not "App-ID" (Option D)?App-ID identifies and controls applications on the network. While it improves visibility and security posture, it does not address zero-day malware detection or prevention.
NEW QUESTION # 13
As a team plans for a meeting with a new customer in one week, the account manager prepares to pitch Zero Trust. The notes provided to the systems engineer (SE) in preparation for the meeting read:
"Customer is struggling with security as they move to cloud apps and remote users." What should the SE recommend to the team in preparation for the meeting?
- A. Guide the account manager into recommending Prisma SASE at the customer meeting to solve the issues raised.
- B. Lead with the account manager pitching Zero Trust with the aim of convincing the customer that the team's approach meets their needs.
- C. Lead with a product demonstration of GlobalProtect connecting to an NGFW and Prisma Access, and have SaaS security enabled.
- D. Design discovery questions to validate customer challenges with identity, devices, data, and access for applications and remote users.
Answer: D
Explanation:
When preparing for a customer meeting, it's important to understand their specific challenges and align solutions accordingly. The notes suggest that the customer is facing difficulties securing their cloud apps and remote users, which are core areas addressed by Palo Alto Networks' Zero Trust and SASE solutions.
However, jumping directly into a pitch or product demonstration without validating the customer's specific challenges may fail to build trust or fully address their needs.
* Option A:Leading with a pre-structured pitch about Zero Trust principles may not resonate with the customer if their challenges are not fully understood first. The team needs to gather insights into the customer's security pain points before presenting a solution.
* Option B (Correct):Discovery questionsare a critical step in the sales process, especially when addressing complex topics like Zero Trust. By designing targeted questions about the customer's challenges with identity, devices, data, and access, the SE can identify specific pain points. These insights can then be used to tailor a Zero Trust strategy that directly addresses the customer's concerns.
This approach ensures the meeting is customer-focused and demonstrates that the SE understands their unique needs.
* Option C:While a product demonstration of GlobalProtect, Prisma Access, and SaaS security is valuable, it should come after discovery. Presenting products prematurely may seem like a generic sales pitch and could fail to address the customer's actual challenges.
* Option D:Prisma SASEis an excellent solution for addressing cloud security and remote user challenges, but recommending it without first understanding the customer's specific needs may undermine trust. This step should follow after discovery and validation of the customer's pain points.
Examples of Discovery Questions:
* What are your primary security challenges with remote users and cloud applications?
* Are you currently able to enforce consistent security policies across your hybrid environment?
* How do you handle identity verification and access control for remote users?
* What level of visibility do you have into traffic to and from your cloud applications?
References:
* Palo Alto Networks Zero Trust Overview: https://www.paloaltonetworks.com/zero-trust
* Best Practices for Customer Discovery: https://docs.paloaltonetworks.com/sales-playbooks
NEW QUESTION # 14
In which two locations can a Best Practice Assessment (BPA) report be generated for review by a customer?
(Choose two.)
- A. AIOps
- B. PANW Partner Portal
- C. Strata Cloud Manager (SCM)
- D. Customer Support Portal
Answer: A,C
Explanation:
Step 1: Understand the Best Practice Assessment (BPA)
* Purpose: The BPA assesses NGFW (e.g., PA-Series) and Panorama configurations against best practices, including Center for Internet Security (CIS) Critical Security Controls, to enhance security and feature adoption.
* Process: Requires a Tech Support File (TSF) upload or telemetry data from onboarded devices to generate the report.
* Evolution: Historically available via the Customer Support Portal, the BPA has transitioned to newer platforms like AIOps and Strata Cloud Manager.
* References: "BPA measures security posture against best practices" (paloaltonetworks.com, Best Practice Assessment Overview).
Step 2: Evaluate Each Option
Option A: PANW Partner Portal
* Description: The Palo Alto Networks Partner Portal is a platform for partners (e.g., resellers, distributors) to access tools, resources, and customer-related services.
* BPA Capability:
* Historically, partners could generate BPAs on behalf of customers via the Customer Success Portal (accessible through Partner Portal integration), but this was not a direct customer-facing feature.
* As of July 17, 2023, the BPA generation capability in the Customer Support Portal and related partner tools was disabled, shifting focus to AIOps and Strata Cloud Manager.
* Partners can assist customers with BPA generation but cannot directly generate reports for customer review in the Partner Portal itself; customers must access reports via their own interfaces (e.g., AIOps).
* Verification:
* "BPA transitioned to AIOps; Customer Support Portal access disabled after July 17, 2023" (live.
paloaltonetworks.com, BPA Transition Announcement, 07-10-2023).
* No current documentation supports direct BPA generation in the Partner Portal for customer review.
* Conclusion: Not a customer-accessible location for generating BPAs.Not Applicable.
Option B: Customer Support Portal
* Description: The Customer Support Portal (support.paloaltonetworks.com) provides customers with tools, case management, and historically, BPA generation.
* BPA Capability:
* Prior to July 17, 2023, customers could upload a TSF under "Tools > Best Practice Assessment" to generate a BPA report (HTML, XLSX, PDF formats).
* Post-July 17, 2023, this functionality was deprecated in favor of AIOps and Strata Cloud Manager. Historical BPA data was maintained until December 31, 2023, but new report generation ceased.
* As of March 08, 2025, the Customer Support Portal no longer supports BPA generation, though it remains a support hub.
* Verification:
* "TSF uploads for BPA in Customer Support Portal disabled after July 17, 2023" (docs.
paloaltonetworks.com/panorama/10-2/panorama-admin/panorama-best-practices).
* "Transition to AIOps for BPA generation" (live.paloaltonetworks.com, BPA Transition to AIOps,
07-10-2023).
* Conclusion: No longer a valid location for BPA generation as of the current date.Not Applicable.
Option C: AIOps
* Description: AIOps for NGFW is an AI-powered operations platform for managing Strata NGFWs and Panorama, offering real-time insights, telemetry-based monitoring, and BPA generation.
* BPA Capability:
* Supports two BPA generation methods:
* On-Demand BPA: Customers upload a TSF (PAN-OS 9.1 or higher) via "Dashboards > On Demand BPA" to generate a report, even without telemetry or onboarding.
* Continuous BPA: For onboarded devices with telemetry enabled (PAN-OS 10.0+), AIOps provides ongoing best practice assessments via the Best Practices dashboard.
* Available in free and premium tiers; the free tier includes BPA generation.
* Reports include detailed findings, remediation steps, and adoption summaries.
* Use Case: Ideal for customers managing firewalls with or without full AIOps integration.
* Verification:
* "Generate on-demand BPA reports by uploading TSFs in AIOps" (docs.paloaltonetworks.com
/aiops/aiops-for-ngfw/dashboards/on-demand-bpa).
* "AIOps Best Practices dashboard assesses configurations continuously" (live.paloaltonetworks.
com, AIOps On-Demand BPA, 10-25-2022).
* Conclusion: A current, customer-accessible location for BPA generation.Applicable.
Option D: Strata Cloud Manager (SCM)
* Description: Strata Cloud Manager is a unified, AI-powered management interface for NGFWs and SASE, integrating AIOps, digital experience management, and configuration tools.
* BPA Capability:
* Supports on-demand BPA generation by uploading a TSF under "Dashboards > On Demand BPA," similar to AIOps, for devices not sending telemetry or not fully onboarded.
* For onboarded devices, provides real-time best practice checks via the "Best Practices" dashboard, analyzing policies against Palo Alto Networks and CIS standards.
* Available in Essentials (free) and Pro (paid) tiers; BPA generation is included in both.
* Use Case: Offers a modern, centralized platform for customers to manage and assess security posture.
* Verification:
* "Run BPA directly from Strata Cloud Manager with TSF upload" (docs.paloaltonetworks.com
/strata-cloud-manager/dashboards/on-demand-bpa, 07-24-2024).
* "Best Practices dashboard measures posture against guidance" (paloaltonetworks.com, Strata Cloud Manager Overview).
* Conclusion: A current, customer-accessible location for BPA generation.Applicable.
Step 3: Select the Two Valid Locations
* C (AIOps): Supports both on-demand (TSF upload) and continuous BPA generation, accessible to customers via the Palo Alto Networks hub.
* D (Strata Cloud Manager): Provides identical on-demand BPA capabilities and real-timeassessments, designed as a unified management interface.
* Why Not A or B?
* A (PANW Partner Portal): Partner-focused, not a direct customer tool for BPA generation.
* B (Customer Support Portal): Deprecated for BPA generation post-July 17, 2023; no longer valid as of March 08, 2025.
Step 4: Verified References
* AIOps BPA: "On-demand BPA in AIOps via TSF upload" (docs.paloaltonetworks.com/aiops/aiops-for- ngfw/dashboards/on-demand-bpa).
* Strata Cloud Manager BPA: "Generate BPA reports in SCM" (docs.paloaltonetworks.com/strata- cloud-manager/dashboards/on-demand-bpa).
* Customer Support Portal Transition: "BPA moved to AIOps/SCM; CSP access ended July 17, 2023" (live.paloaltonetworks.com, BPA Transition, 07-10-2023).
NEW QUESTION # 15
In addition to Advanced DNS Security, which three Cloud-Delivered Security Services (CDSS) subscriptions utilize inline machine learning (ML)? (Choose three)
- A. IoT Security
- B. Advanced Threat Prevention
- C. Advanced WildFire
- D. Enterprise DLP
- E. Advanced URL Filtering
Answer: B,D,E
NEW QUESTION # 16
A customer claims that Advanced WildFire miscategorized a file as malicious and wants proof, because another vendor has said that the file is benign.
How could the systems engineer assure the customer that Advanced WildFire was accurate?
- A. Open a TAG ticket for the customer and allow support engineers to determine the appropriate action.
- B. Do nothing because the customer will realize Advanced WildFire is right.
- C. Review the threat logs for information to provide to the customer.
- D. Use the WildFire Analysis Report in the log to show the customer the malicious actions the file took when it was detonated.
Answer: D
Explanation:
Advanced WildFire is Palo Alto Networks' cloud-based malware analysis and prevention solution. It determines whether files are malicious by executing them in a sandbox environment and observing their behavior. To address the customer's concern about the file categorization, the systems engineer must provide evidence of the file's behavior. Here's the analysis of each option:
* Option A: Review the threat logs for information to provide to the customer
* Threat logs can provide a summary of events and verdicts for malicious files, but they do not include the detailed behavior analysis needed to convince the customer.
* While reviewing the logs is helpful as a preliminary step, it does not provide the level of proof the customer needs.
* This option is not sufficient on its own.
* Option B: Use the WildFire Analysis Report in the log to show the customer the malicious actions the file took when it was detonated
* WildFire generates an analysis report that includes details about the file's behavior during detonation in the sandbox, such as network activity, file modifications, process executions, and any indicators of compromise (IoCs).
* This report provides concrete evidence to demonstrate why the file was flagged as malicious. It is the most accurate way to assure the customer that WildFire's decision was based on observed malicious actions.
* This is the best option.
* Option C: Open a TAG ticket for the customer and allow support engineers to determine the appropriate action
* While opening a support ticket is a valid action for further analysis or appeal, it isnot a direct way to assure the customer of the current WildFire verdict.
* This option does not directly address the customer's request for immediate proof.
* This option is not ideal.
* Option D: Do nothing because the customer will realize Advanced WildFire is right
* This approach is dismissive of the customer's concerns and does not provide any evidence to support WildFire's decision.
* This option is inappropriate.
References:
* Palo Alto Networks documentation on WildFire
* WildFire Analysis Reports
NEW QUESTION # 17
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